Terms and conditions
You understand that you participate at your own risk and release Swimming Matters, its owners and instructors of all liability regarding any injury to self to any loss or damage to personal property.
All services purchased from Swimming Matters must be preceded by a swimmer answering questions about their readiness to exercise i.e. that they have no conditions that may affect their ability to exercise.
It is part of our professional duty of care to check this with new swimmers prior to starting with us. Swimmers will also bring any required medication with them when swimming and will inform Swimming Matters of any changes.
To register or purchase from the online booking system, you must be over 18 +. It is your responsibility to check that the details provided by you at the time of registration or at any time are correct and up to date.
Swimmers also agree to abide by the rules and regulations of Swimming Matters and acknowledges that these rules and regulations may change from time to time. We will communicate with you any changes to these.
Swimmers will not enter or remain in the water when an instructor is not present.
Cancellations
These are different for each session type, so please read carefully
For our 1-2-1s (classic or video analysis): A session can be rearranged without charge, 24 hours before the start of the session. If you cancel after this you will be charged the full amount for the session.
In the unlikely event that Swimming Matters have to cancel a session with less than 24 hours notice then we will give you a credit for the missed session.
For our pool based squad sessions: a credit will be taken if you cancel with less than 12 hours notice. If you cancel with more than 12 hours notice, no credit will be taken for the session.
In the unlikely event that Swimming Matters have to cancel a session with less than 12 hours notice then we will give you a credit for the missed session.
For our front crawl technique courses:
This is a block booking. Please note that there will be no credits/refunds for if you have to miss a session. In the unlikely event that we, Swimming Matters, need to cancel a session with less than 24 hours notice, we will refund/credit you for the missed session.
Refunds
We like to keep it simple – in the unlikely event you are unhappy with our services, we will refund you.