Here is where we keep all our policies that we’re required to display
Terms and Conditions
You understand that you participate at your own risk and release Swimming Matters, its owners and instructors of all liability regarding any injury to self to any loss or damage to personal property.
All services purchased from Swimming Matters must be preceded by a swimmer answering questions about their readiness to exercise i.e. that they have no conditions that may affect their ability to exercise.
It is part of our professional duty of care to check this with new swimmers prior to starting with us. Swimmers will also bring any required medication with them when swimming and will inform Swimming Matters of any changes.
To register or purchase from the online booking system, you must be over 18 +. It is your responsibility to check that the details provided by you at the time of registration or at any time are correct and up to date.
Swimmers also agree to abide by the rules and regulations of Swimming Matters and acknowledges that these rules and regulations may change from time to time. We will communicate with you any changes to these.
Swimmers will not enter or remain in the water when an instructor is not present
- Who we are
- The types of information we collect, process and how we store it
- The security procedures in place used to protect your information
- Who we share your information with
- Your rights
- Who you can contact if you have an issue.
Swimming Matters (UK) started in 2009 and our aim is to provide adults with a top notch service to help them get the most from their swimming, whatever their swimming aims might be.
We will only provide this privacy notice to you once, generally at the start of our relationship with you. However if the our privacy notice is updated substantially, then we may provide you with details of the updated version. You are encouraged to check back regularly for updates.
Types of Data we collect and process
Signing up to be kept up to date with one of our services e.g. our front crawl technique waiting/mailing list?
We collect your name, email address and telephone number so that we can:
– Keep you up to date with any availability
– Any of our other related services we think you might be interested in e.g. if you sign up to our front crawl technique sessions waiting list, we might send you information about our 1-2-1s which will also help improve your front crawl
This is collected under the legal basis of consent and legitimate interest. Unless you ask us to remove you, we will keep it for 1 year after we last received a contact from you e.g. if you signed up to the mailing list on 1stJanuary 2018 and then your last contact with us was 1stJune 2018, it would be 1stJune 2019 that we delete your data.
Joining us as a swimmer?
We collect your name, contact details, date of birth, emergency contact details, and anything that might affect your ability to swim e.g. medical conditions,
This is so we can:
– develop a comprehensive picture of you as swimmer to help you progress in a safe and appropriate manner.
– keep in touch with you e.g. if we needed to cancel or rearrange a session.
– send you information that will help your learning e.g. a front crawl video
– Send you information about our other services that we think you might find useful
This is processed under the legal basis of contract, consent, and legitimate interest
The duration for which we retain your personal information will differ depending on the type of information and the reason why it was collected. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
We take your data security very seriously and we employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it.
Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information.
Swimming Matters uses the following organisations, who process your personal data, in order for us to be able to enhance the level of service we offer to you. All organisations which Swimming Matters work with comply to the relevant legislation, including the General Data Protection Regulations (GDPR), and are monitored and audited frequently. For information on their privacy polices see each of the links below
For statistical analysis of your interactions with Swimming Matters products and services.
Operate, host and provide the functionality required for our customers to:
– make secure online credit/debit card payments,
– book sessions
– amend their data
The Right to Be Informed
The Right of Access
You have the right to access your personal data and supplementary information. You may be charged a fee if your request is manifestly unfounded or excessive.
The Right to Rectification
You have the right to have inaccurate personal data rectified or completed if it is incomplete
The Right to Erasure
The GDPR introduces a right for you to have your personal data erased if, for instance, the personal data we hold for you is no longer necessary for the purpose for which it was originally collected or processed. The right to erasure is also known as ‘the right to be forgotten’. The right is not absolute and only applies in certain circumstances where applicable.
The Right to Restrict Processing
You have the right to request the restriction or suppression of your personal data in order to limit the way that we use your data; this is an alternative to requesting the erasure of your data. This is not an absolute right and only applies in certain circumstances. You can make a request for restriction verbally or in writing.
The Right to Data Portability
The right to data portability gives you the right to receive your personal data you have provided to us in a structured, commonly used and machine-readable format. It also gives you the right to request that we transmit this data directly to another data controller. This right only applies to data collected by us using automated means (i.e. excluding paper files).
The Right to Object
You have the right to object to your information being processing based on:
- Legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling)
- Direct marketing (including profiling)
- Processing for purposes of scientific/historical research and statistics.
Rights in Relation to Automated Decision-Making and Profiling
Swimming Matters does not undergo automated decision-making on your personal data.
You can read more about these rights at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/.
You should note that some of your rights may not apply as they have specific requirements and exemptions which apply to them and they may not also apply to personal information recorded and stored by us. However your right to withdraw consent or object to processing for direct marketing are absolute rights.
If you are unhappy with the way we are using your personal information you can complain to the UK Information Commissioner’s Office or your local data protection regulator. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. However, we are here to help and would encourage you to contact us to resolve your complaint first.
To exercise any of your rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contact” section below. You can also unsubscribe from any direct marketing by clicking on the unsubscribe link in the marketing messages we send to you.
When you fill in a form or provide your details on our websites or online services, you may see one or more tick boxes allowing you to:
- Opt-in to receive marketing communication from us by email or by phone
If you have agreed that we can use your data for marketing purposes, you can change your mind easily, via one of these methods:
- Through your sign up email – you change your opt-in settings
- Send an email to firstname.lastname@example.org
- Write to us at: Swimming Matters, Bannatyne’s Health Club, Sunlight House, Quay St, M3 3JU
We will never lease, distribute or sell your personal data to third parties unless we have your permission, or the law requires us to so.
Our websites and online services may contain links to other websites E.g. commercial partner, regional bodies, advertisers and clubs.
Please note that we have no control of websites outside the following domain:
If you provide data to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites—read the site’s data protection and privacy statement fully.
To make a request for your personal information, if you have any questions, complaints, or would like further information about any information in this privacy notice please contact:
FAO Data Protection Compliance Manager
Bannatyne’s Health Club
Telephone: +44 (0)777 278 2884
Cookies and how they Benefit You
Our cookies help us:
- Make our website work as you’d expect
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass data to advertising networks
- Pass personally identifiable data to third parties
- Pay sales commissions
You can learn more about all the cookies we use below
More about our Cookies
Website Function Cookies
Our own cookies
There is no way to prevent these cookies being set other than to not use our site.
Third party functions
YouTube, Mindbody, Google maps, Mailchimp
Disabling these cookies will likely break the functions offered by these third parties
Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by: Facebook, Instagram and Twitter
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Visitor Statistics Cookies
We use: Google analytics
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.
These are different for each session type, so please read carefully
For our 1-2-1s (classic or video analysis): A session can be rearranged without charge, 24 hours before the start of the session. If you cancel after this you will be charged the full amount for the session.
In the unlikely event that Swimming Matters have to cancel a session with less than 24 hours notice then we will give you a credit for the missed session.
For our pool based squad sessions: a credit will be taken if you cancel with less than 12 hours notice. If you cancel with more than 12 hours notice, no credit will be taken for the session.
In the unlikely event that Swimming Matters have to cancel a session with less than 12 hours notice then we will give you a credit for the missed session.
For our front crawl technique courses:
This is a block booking. Please note that there will be no credits/refunds for if you have to miss a session. In the unlikely event that we, Swimming Matters, need to cancel a session with less than 24 hours notice, we will refund/credit you for the missed session.
We like to keep it simple – in the unlikely event you are unhappy with our services, we will refund you.